Terms & Conditions

These Terms & Conditions govern your use of Haus Arena, Haus Arena Pro, hausarena.com, pro.hausarena.com, ops.hausarena.com, marketplace tools, applications, content, and related services operated by Haus Arena LLC.

By creating an account, signing in, clicking a checkout or submission button, using the platform, or continuing after notice of updates, you agree to these Terms and our posted Privacy Policy, Cookies Policy, and Disclaimer.

Haus Arena provides software and marketplace infrastructure that helps homeowners and independent service professionals discover opportunities, communicate, manage workflows, display profiles, and process certain platform-related payments.

Service execution, estimates, contracts, pricing, scheduling, licenses, permits, insurance, safety, taxes, and work quality are handled between homeowners and independent providers unless Haus Arena expressly agrees otherwise in writing.

You must provide accurate information, keep account credentials confidential, maintain current contact and billing details, and promptly update information that becomes inaccurate.

You are responsible for activity under your account, including actions by employees, representatives, subcontractors, or other authorized users.

If you delete your account, we may disable login access, delete or revoke authentication credentials, and remove the account from active services while retaining limited platform records needed for billing, legal, civil dispute, fraud prevention, safety, security, tax, accounting, and compliance purposes.

Submit genuine requests and accurate project details, and only share addresses, images and contact information you are entitled to provide. Do not request services for harassment, competitive surveillance, fabricated leads or manipulation of promotions. You remain responsible for confirming the professional’s identity, current credentials, insurance, project scope, price, timing and written service agreement.

Quote requests, estimates, acceptance buttons, schedules and job-status tools help participants organize their work. Haus Arena does not become the contractor, employer, insurer, escrow agent or guarantor by providing these tools. Participants may form their own binding agreement through their communications or actions; the availability or omission of an in-app estimate does not decide their legal obligations.

Do not use the platform for emergencies or time-critical safety assistance. Contact the appropriate emergency service directly. Search visibility, a published profile or a verification badge does not guarantee availability, suitability, continuing licensing or successful completion of a job.

Service professionals are solely responsible for maintaining required licenses, registrations, insurance, permits, bonds, tax obligations, safety practices, advertising claims, pricing, promotions, availability, and legal compliance.

Professionals must not misrepresent credentials, reviews, pricing, coverage areas, affiliation with Haus Arena, guaranteed outcomes, or eligibility for offers.

Paid professional plans are billed through Stripe or another payment provider. The plan, billing cycle, price, promotional terms, renewal cadence, and cancellation method will be shown before checkout or in the payment provider's checkout flow.

Unless stated otherwise at checkout, subscriptions renew automatically until canceled. By starting a subscription, you authorize recurring charges to your payment method for the selected plan and billing cycle, including applicable taxes and fees.

You can manage or cancel billing through the Stripe billing portal or other cancellation method we make available. Cancellation stops future renewal charges but does not automatically refund prior charges, unused periods, lead wallet usage, or completed transactions unless required by law or expressly stated in writing.

If a promotion applies, the discounted price may apply only for the stated promotional period or first invoice. After the promotion ends, the subscription renews at the then-current disclosed recurring price unless canceled.

Lead wallet top-ups are separate payment transactions. If auto-refill is enabled, you authorize Haus Arena and its payment processor to charge your saved payment method for the refill amount when your lead balance reaches the selected threshold. You can turn auto-refill off before future refill attempts.

A Pro subscription and a lead-wallet balance serve different purposes. Subscription payments provide the selected platform plan. Lead charges use the wallet according to the delivery and pricing rules shown in the product. A charge buys the eligible lead opportunity described in that flow; it does not guarantee that the customer responds, accepts an estimate or hires the professional.

Pros must review services, coverage, budget and other lead preferences before enabling delivery. A qualifying lead may be charged when delivered under those settings without a second purchase confirmation. A sufficient wallet balance does not alone guarantee delivery; account, subscription, coverage, service, availability and safety requirements also apply.

Approved lead-refund requests ordinarily restore credits to the Pro wallet. They do not initiate a Stripe refund or reverse the card payment used to fund the wallet. Duplicate or erroneous debits, promotional credits, paid top-ups and subscription charges can require different handling; contact support with the relevant record. Mandatory refund and consumer rights remain unaffected.

Promotional lead credits have no cash redemption or transfer value unless an offer expressly provides otherwise. They are distinct from paid wallet funds and subscription discounts. Offer-specific limits, eligibility and any disclosed expiry apply. We may correct errors and reverse benefits obtained through fraud or duplicate-account abuse, with notice or review where required.

Referral attribution or a signup is not a promise of payment. Each offer may specify eligible accounts, plans, billing cycles, usage caps, discount duration, lead credits, qualifying paid activity, review periods and payout requirements. The offer and checkout disclosures govern the benefit actually applied; a general welcome discount is not automatically added to a referral discount.

Promoters must make truthful statements and clearly disclose a financial relationship when recommending Haus Arena. Do not promise guaranteed work, permanent discounts, guaranteed payouts or benefits beyond the current offer. Self-referrals, artificial signups, collusion, misleading advertising and qualifying activity created solely to obtain rewards are prohibited.

Rewards may be pending until the qualifying event and applicable review period complete. Refunds, reversals, fraud, ineligible activity or offer violations can affect eligibility. A dashboard estimate is not a settled payable amount. Approved payouts follow the applicable promoter terms and any required payment or tax information; promoters remain responsible for their own tax obligations.

You agree that we may send transactional, account, security, billing, support, lead, quote, review, and service-related communications by email, SMS, voice, in-app message, push-style notice, or other contact methods you provide.

When you choose a Haus Arena-recorded call, we show a recording notice and require your affirmative confirmation before placing the call. Each participant also hears an audible notice before the participants are connected. You may decline by not starting or continuing the call. Recordings may be retained for quality, safety, fraud prevention, and dispute resolution as described in our Privacy Policy.

Marketing communications are subject to applicable law and your preferences. You may opt out of marketing email through unsubscribe controls and opt out of SMS programs using STOP or other listed instructions where available. Email marketing opt-out does not stop essential account emails. An SMS-program opt-out applies to that SMS program, including its service alerts; this clause does not override a STOP request.

You are responsible for content you submit or display, including business profiles, descriptions, photos, videos, documents, reviews, messages, promotions, pricing, and replies.

You represent that you have the rights needed to submit that content and that it does not violate law, privacy, intellectual property, publicity, consumer protection, advertising, or platform rules.

You retain ownership of your content. You grant Haus Arena a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, display and process it only as reasonably needed to operate, secure and support the features for which you provide it. Public business profiles and promotional materials may be displayed to promote those listings. Private messages, verification documents and sign-in data are not made public or licensed for unrelated advertising by this clause. Retained copies remain subject to the Privacy Policy.

Reviews and ratings must reflect genuine experiences and must not be fake, paid for without disclosure, misleading, manipulated, coercive, retaliatory, or posted by undisclosed insiders.

Promotions, coupons, discounts, price claims, badges, rankings, and public statements must be accurate, lawful, and not deceptive. Providers are responsible for confirming offer terms and eligibility with customers before any service agreement.

You may not use the platform for fraud, impersonation, spam, harassment, unlawful discrimination, scraping without authorization, malware, credential abuse, payment abuse, review manipulation, deceptive advertising, or attempts to bypass security, rate limits, paywalls, or platform safeguards.

We may suspend, restrict, or terminate access, remove content, decline transactions, or investigate activity that violates these Terms, creates legal risk, harms users, or threatens platform integrity.

The platform may integrate with or link to third-party services, including payment processors, maps, analytics, communications tools, identity systems, artificial intelligence providers, and provider websites.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party content, outages, policies, billing errors, or security practices except as required by law.

Haus Arena and its licensors retain rights in the platform software, brand, design and platform-created materials. Subject to these Terms, you may use the service for your own legitimate household projects or authorized business operations. This permission does not transfer ownership of our software or marks, or of another user’s content.

Do not resell account access, impersonate Haus Arena, copy private account information, defeat access controls or use the service to infringe another person’s rights. Restrictions do not override permissions supplied by an applicable open-source license or rights that law does not allow us to restrict. Feedback you voluntarily provide may be used to improve the service without payment; do not submit someone else’s confidential information as feedback.

We may review reports, restrict access, remove content or suspend delivery when reasonably necessary for safety, security, fraud prevention, legal obligations or a breach of these Terms. Urgent action may occur before notice. Where appropriate, we may seek clarification or give notice and an opportunity to address the issue. Contact support to ask for review of a restriction.

Closing or restricting an account does not cancel amounts already owed, erase a participant’s project history or remove records we are permitted or required to retain. Subscription cancellation and privacy requests have separate controls. Obligations that by their nature continue after closure, including accrued payment obligations, content rights needed for retained records and applicable liability provisions, continue to apply.

To the extent permitted by law, a professional or other business user agrees to reimburse Haus Arena for reasonable losses and costs arising from third-party claims caused by that business user’s unlawful services, infringement, materially misleading content or breach of these Terms. This obligation does not require reimbursement for losses caused by Haus Arena’s own unlawful conduct, negligence or breach.

We will give reasonable notice of a claim for which reimbursement is sought and allow reasonable participation in its defense. Neither party may impose an admission of fault or a non-monetary obligation on the other through a settlement without that party’s consent. Nothing in this section removes protections available to a consumer under mandatory law.

The platform is provided on an as-is and as-available basis. To the maximum extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free service, and guaranteed marketplace outcomes.

To the maximum extent permitted by law, Haus Arena will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages, or for provider acts or omissions, user content, service outcomes, personal injury, property damage, payment disputes, or third-party failures arising from marketplace use.

Nothing in these Terms excludes a warranty, remedy or liability that cannot lawfully be excluded, including applicable consumer rights and liability for fraud or other conduct that mandatory law does not permit us to disclaim. Any limitation applies only to the extent lawful in the circumstances. These Terms do not require private arbitration or waive your right to bring a claim in a court with jurisdiction.

If a dispute arises, contact support@hausarena.com with a description and the outcome you seek so we can try to resolve it. This request does not prevent you from seeking urgent relief, exercising a statutory right or meeting a legal filing deadline. We do not guarantee that we can resolve a dispute between a customer and an independent professional.

These Terms and the specific policies or offer terms applicable to a feature govern that feature. Specific checkout disclosures control its disclosed price, duration and benefit. The Privacy Policy describes personal-data handling and is not overridden by a general content license. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. A failure to enforce a provision once is not a permanent waiver.

We may update these Terms and display the effective date. Material changes will be brought to users’ attention through an appropriate notice, and additional agreement will be requested where required. Changes do not remove rights already accrued or silently authorize a new category of data collection. Contact support@hausarena.com for questions, accessible copies or help with the service.