Account Deletion

Homeowners can request account deletion from account settings. Service professionals can request account deletion from Pro account settings.

If you cannot access your account or need help submitting a deletion request, contact support@hausarena.com. We may need to verify your identity before processing account-specific requests.

Account deletion removes login access, deletes or revokes authentication credentials where technically available, blocks existing sessions, and removes the account from active Haus Arena services.

For service professionals, deletion also removes the profile from active directory search and public profile availability.

We may retain limited profile, quote, lead, message, review, media, verification, billing, support, security, audit, and dispute-related records where reasonably necessary for billing, disputes, fraud prevention, tax or accounting obligations, legal claims, safety, security, platform integrity, and compliance.

Retained records are not treated as an active account and should not be used to keep providing ordinary account access after deletion.

Most self-service deletion requests are processed when submitted. Some linked provider, payment, fraud-prevention, storage, or support records may require additional time or manual review.

Where a request requires additional handling, we will provide reasonable status information through the contact channel you provide.

Deleting an account does not automatically refund completed payments, lead wallet usage, or prior charges. If you have an active subscription or payment relationship, you may need to cancel it through the available billing portal, app store subscription tools, or other payment provider controls.

When mobile apps support app-store subscriptions, account deletion screens may direct users to the applicable Apple or Google subscription management tools before or during deletion.